Privacy policy

Last updated: March 26, 2026

Loofymousse operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you (the customer) with a comprehensive shopping experience (hereinafter referred to as "the Service"). Loofymousse is powered by Shopify technology, allowing us to provide services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or shop through the Service, or otherwise interact with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any services, you acknowledge that you have read the information collection, use, and disclosure practices described in this Privacy Policy.

**Personal Information We Collect or Process**

When we refer to "Personal Information," we mean information that can identify you or can reasonably be linked to you or another individual. Personal Information does not include information that is collected anonymously or has been de-identified, meaning information that cannot identify you or cannot reasonably be linked to you. We may collect or process the following categories of Personal Information based on how you interact with the Service, your location, and the permissions or requirements of applicable laws:

- **Contact Information**: Includes your name, address, billing address, shipping address, phone number, and email address.
- **Financial Information**: Includes credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
- **Account Information**: Includes your username, password, security questions, preferences, and account settings.
- **Transaction Information**: Includes items you view, add to your cart, add to wish lists, purchase, return, exchange, or cancel, as well as your transaction history.
- **Communication with Us**: Includes information you provide when communicating with us, such as details filled out when submitting inquiries to customer support.
- **Device Information**: Includes information about your device, browser, or network connection, your IP address, and other unique identifiers.
- **Usage Information**: Includes information related to your interactions with the Service, such as how and when you browse or interact with the Service.

**Sources of Personal Information**

We may collect Personal Information from the following sources:

- **Directly from You**: Including when you create an account, visit or use the Service, communicate with us, or otherwise provide us with your Personal Information.
- **Automatically through the Service**: Including information from your device when you use our products or services or visit our website, and information obtained through cookies or similar technologies.
- **From Our Service Providers**: Including when we engage them to provide specific technologies or to collect or process your Personal Information on our behalf.
- **From Our Partners or Other Third Parties**.

**How We Use Your Personal Information**

Depending on how you interact with us or the type of services used, we may use your Personal Information for the following purposes:

- **To Provide, Adjust, and Improve the Service**: We use your Personal Information to provide the Service, including fulfilling contracts you enter into with us; processing your payments; completing your orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; establishing, maintaining, and managing your account; arranging shipments; assisting with returns and exchanges; allowing you to post reviews; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your Personal Information to more accurately adjust and improve the Service.
- **Marketing and Advertising**: We use your Personal Information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying online advertisements for products or services on the Service or other websites based on your previous purchases, items added to your cart, or other activities using the Service.
- **Security and Fraud Prevention**: We use your Personal Information to verify your account; provide a secure payment and shopping experience; detect and investigate potential fraud, illegal, unsafe, or malicious activities and take action; protect public safety; and ensure the security of our services. If you choose to use the Service and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone.
- **To Contact You**: We use your Personal Information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.
- **For Legal Reasons**: We use your Personal Information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, and for investigations or participation in civil evidence disclosures, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

**How We Disclose Personal Information**

In certain circumstances, we may disclose your Personal Information to third parties based on legitimate purposes governed by this Privacy Policy. Such circumstances may include:

- Sharing with Shopify, vendors, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- Sharing with business and marketing partners to provide marketing services and deliver advertisements. For example, we may collaborate with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information according to their respective privacy statements. Depending on your location, you may have the right to request that we do not share your information for targeted advertising and marketing purposes based on your online activities across different merchants and websites. You can exercise your opt-out rights for these purposes here.
- When you instruct, request us, or otherwise consent to our disclosure of certain information to third parties, such as for product shipping or using services through social media widgets or login integrations.
- Sharing with our affiliates or other members within our corporate group.
- In a business transaction (e.g., merger or bankruptcy), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, and the rights of our users or others.

**Relationship with Shopify**

The Service is hosted by Shopify, and Shopify collects and processes Personal Information about your access and use of the Service to provide and improve service content. Information you submit to the Service will be transmitted and shared with Shopify, as well as potentially third parties located outside your country of residence, in order to provide and improve services. Additionally, to protect, expand, and improve our business, we may use certain enhanced features provided by Shopify that combine data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use Personal Information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify will be responsible for processing your Personal Information, including responding to requests you make regarding your rights to Personal Information for these uses. To learn more about how Shopify uses your Personal Information and any rights you may have, please visit Shopify's Consumer Privacy Policy. Depending on your location, you can exercise certain rights related to your Personal Information at the Shopify Privacy Hub link.

**Third-Party Websites and Links**

The Service may contain links to websites or other online platforms operated by third parties. If you visit websites that are not related to or controlled by us, we recommend reviewing the privacy and security policies and other terms and conditions of those websites. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained therein. Information you provide on publicly or semi-public platforms (including information shared on third-party social networking platforms) may also be seen by other users of the Service and/or users of those third-party platforms, and our or third parties' use of that information is not restricted. We provide such links without implying our endorsement of the content or its owners or operators on such platforms, unless otherwise disclosed in the Service.

**Children's Information**

The Service is not directed to children, and we do not knowingly collect any Personal Information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with Personal Information, you may contact us using the contact details provided below to request the deletion of that information. As of the effective date of this Privacy Policy, we are not knowingly "sharing" or "selling" (as defined by applicable law) Personal Information of individuals under 16 years of age.

**Information Security and Retention Period**

Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Additionally, information you send to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information to us through insecure channels.

The length of time we retain your Personal Information depends on various factors, such as whether we need that information to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

**Your Rights and Choices**

Depending on your location, you may have some or all of the following rights related to your Personal Information. However, these rights are not absolute and only apply in specific circumstances, and in some cases, we may legally refuse your request.

- **Right to Access/Right to Know**: You may have the right to request access to the Personal Information we hold about you.
- **Right to Deletion**: You may have the right to request deletion of the Personal Information we maintain about you.
- **Right to Correction**: You may have the right to request correction of any inaccurate Personal Information we maintain about you.
- **Right to Data Portability**: In certain circumstances and specific exceptions, you may have the right to obtain a copy of the Personal Information we hold about you and request that we transfer it to a third party.
- **Right to Opt-Out of Targeted Advertising Sales or Sharing**: Depending on your location, you may have the right to opt out of our "sale" or "sharing" of your Personal Information, or our processing of your Personal Information for "targeted advertising" (as defined by applicable privacy laws). You can exercise your opt-out rights for these purposes here. Please note that if you enable the "Global Privacy Control" opt-out preference signal while visiting our website, we will automatically treat it as an opt-out request for the device and browser you used to browse the website, based on your location. If we can link the device sending that signal to a Shopify account, we will also apply that opt-out request to that account. To learn more about "Global Privacy Control," please visit https://globalprivacycontrol.org/. Besides "Global Privacy Control," we will not recognize any other "Do Not Track" signals your browser or device may send.
- **Managing Communication Preferences**: We may send you promotional emails, and you can unsubscribe at any time using the unsubscribe option in the email. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

If you reside in the UK or the European Economic Area, and subject to local legal exceptions and limitations, in addition to the rights mentioned above, you may also exercise the following rights:

- **Right to Restrict Processing**: You may have the right to request that we stop or limit the processing of your Personal Information for specific purposes.
- **Right to Withdraw Consent**: If we process Personal Information based on your consent, you have the right to withdraw that consent. If you withdraw consent, it will not affect the lawfulness of processing based on consent before its withdrawal.

You can exercise any of the above rights through specific means provided by the Service or by contacting us using the contact details provided below. To learn more about how Shopify uses your Personal Information and any rights you may have (including rights related to data processed by Shopify), please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request made by an agent, we will require the agent to provide proof that you authorized them to act on your behalf and may request that you verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable laws.

**Complaints**

If you have any complaints about how we handle your Personal Information, please contact us using the contact details provided below. Depending on your location, you may have the right to appeal our decisions or file a complaint with local data protection authorities using the contact details listed below. You can view a list of data protection authorities in the European Economic Area (EEA).

**International Transfers**

Please note that we may transfer, store, and process your Personal Information outside of your country/region.

If we transfer your Personal Information to areas outside the European Economic Area or the UK, we will act in accordance with recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by UK authorities (as applicable), unless the destination for the data transfer is determined to provide an adequate level of protection.

**Changes to the Privacy Policy**

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

**Contact Information**

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please call, email us at loofymousse@gmail.com, or contact us at: Flat 3118, Sing Fai House, Fai Ming Estate, Fai Ming Road, Hong Kong, NT, HK. Under applicable data protection laws, we are the data controllers of your Personal Information.